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Privacy Policy

Privacy Policy

1. name and address of the company

L.U. International LLC
Postal code 982-0825
1-9-1-2F Nishinohira, Taihaku-ku, Sendai, Miyagi, Japan

2. Definition of personal data protection

The Company collects information that can be used to identify an individual, such as name, address, telephone number and e-mail address, and information that cannot identify an individual by itself but can be used to identify an individual by matching it with related information (hereinafter collectively referred to as “personal information”), which is generated through the use of the Company’s website. The user agrees to the handling and use of this information in accordance with the personal data protection rules set out below.

3. Provision of personal information to third parties

The Company will not provide personal information to third parties except in the following cases.

  • Where the customer has given prior consent.
  • When outsourced to the extent necessary to achieve the purpose of use.
  • When the provision of the information is required by law.
  • Where it is necessary for the protection of the life, body or property of a person and it is difficult to obtain the customer’s consent.
  • Where it is particularly necessary for improving public health or promoting the sound development of children and it is difficult to obtain the customer’s consent.
  • Where it is necessary to cooperate with national or local authorities in the execution of their legally prescribed duties, and where obtaining the customer’s consent may impede the execution of such duties.

4. Personal information to be obtained and purpose of use

The Company acquires and uses the following personal information.

(1)Personal information relating to customers

  • Identification and personal authentication of customers.
  • Response to, confirmation and recording of customer enquiries, consultations, complaints, repairs and support.
  • Development of products and improvement and enhancement of other services.
  • To provide customers with our products and services safely.

(2)Personal information relating to business partners (in the case of corporate customers, their officers and employees)

  • To contact, fulfil contracts and conduct business negotiations as necessary in the course of business.
  • To manage business partner information.

(3)Personal information relating to applicants for employment and recruitment activities

  • To contact and provide information to applicants for employment and recruitment activities, and for other uses necessary for recruitment and recruitment activities.

(4)Personal information relating to employees

  • Business contact with employees.
  • Payment of remuneration (wages, bonuses, benefits, etc.) to employees, performance of personnel and labour management and provision of welfare benefits.
  • Health management of employees.

(5)Personal information relating to customers visiting the site Understanding of the status of customers’ visits to our sites.

  • Understanding of the status of customers’ visits to our sites.
  • (Our website uses Google Analytics, a service provided by Google Inc. When you use Google Analytics on our website, Google collects, records and analyses your visits to our website based on cookies issued by us. We receive the results of this analysis from Google so that we can understand your visits to our site. The information collected, recorded and analysed by Google Analytics does not contain any personally identifiable information about you. The information will be managed by Google in accordance with its privacy policy).
    【Google’s privacy policy】
  • Cookies are a technology that records and manages information about you as a user of our website on your computer or application software. We use cookies to make our website more convenient for you.

5. Security control measures

The Company takes necessary and appropriate security control measures for the management of personal data, including the prevention of leakage, loss or damage. In addition, we provide necessary and appropriate supervision of employees who handle personal data. In order to achieve the above objectives, the Company takes the following measures.

(1)Development of privacy guidelines

To ensure the proper handling of personal data, this guideline has been formulated with regard to ‘compliance with relevant laws and guidelines’, ‘contact points for questions and complaints handling’, etc.

(2)Establishment of rules for the handling of personal data

Various regulations have been formulated for each stage of acquisition, use, storage, provision, deletion and disposal of personal data, including handling methods, responsible persons and persons in charge and their duties.

(3)Organisational security control measures

Measures such as the establishment of a responsible person, clarification of the employees who handle personal data and the scope of personal data handled, and the establishment of a reporting and communication system to the responsible person when facts or signs of non-compliance with the Personal Data Protection Act and personal data handling regulations are detected.

(4)Personnel safety management measures

Regular training is provided to employees on matters to be considered in handling personal data.

(5)Physical security control measures

Implement measures such as employee access control, restrictions on equipment brought into the company, and restrictions and management of equipment handling personal data and electronic media and documents to prevent theft or loss, etc.

(6)Technical safety control measures

Implement mechanisms to protect information systems handling personal data from unauthorised external access or unauthorised software.

6. Joint use

The Company will inform the following items when personal data is shared.

  • Name of the information collection module
  • Scope of joint users
  • Purpose of use of joint users
  • Name or title of the person responsible for the management of user information

7. Disclosure, correction, suspension of use and deletion

If a user requests disclosure, correction, suspension of use or deletion of his/her personal information, the Company will disclose the information without delay after verifying the identity of the user, unless otherwise stipulated by law.

8. Contact for enquiries

For questions or complaints regarding the handling of personal data by the Company, please contact the following contact point.

Click here for enquiry form.

We provide outsourcing services for foreign trade operations such as import/export procedures, communicating with overseas vendor/buyer, and placing/receiving orders, etc.

Click here for telephone consultation

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Click here for consultation/inquiries